PowerUp BI Consulting - Our Approach to Business Itnelligence?
We believe BI is a specific discipline, that stands apart from the most common IT initiatives.
For this reason, to achieve the golas of a business intelligence project or program, it is key to have the correct mindset, the specific skills and the understanding of the involved business processes.
We help our customers in identifying their BI goals, documenting them and planning their achievement.
We support them identifying the needed resources and technologies, and finally executing the projects that deliver the selected solutions.
Our suggestion, mainly for those customers that have a little or no experience at all with successful implementation of BI initiatives, is to "think big" but start small.
Do not over-estimate the ability of your organization to change it's mindset, this cannot happen overnight and normally has longer time-frames than the technical implementations.
IT is advisasble to plan a change management process along with the BI initiative and then deliver solutions in progressive increments that can quickly provide some benefit and ROI.
Solving real problems... with changes
When addressing BI needs, we first ask ourselves if there is a need.
Might seem obvious, but it's not.It is quite common unfortunately to see companies attempting "BI" initiatives because it is trendy or because an extremely convincing BI sales representative just showed them a tool that produces dashboards with beautiful colors which can be showed off on the last generation tablet computers too.
Instead, if there is a problem, then it has to be somehow linked to a process of some sort, basically it has to be realted to your business.
That's generally our starting point, we strongly believe that the correct identification of the issues that need to be addressed is the first step into a BI initiative.
Moving from there to the potential solutions is a path that should involve a change in the targeted processes.
This aspect is often underestimated as changes in companies, in the way they operate, can collide against an internal status-quo, culture or simply "routine" that normally require a strong sponsorship to be succesfully challenged.
As an example if the problem is that sales are stagnating, the issue itself is not the analysis that shows that there is no growth and eventually identifies why.
The problem is in the facts that the obtained intelligence explains, it's in the real world, it's something thare requires an action, a change.
Our approach is to ensure that this is clarified before starting any further step.
Who does what and how
Things happen when someone is responsible to execute them, when in a process there are clearly identified actors with clear identified roles.
BI helps them providing the intelligence needed to enable their decisions.
This intelligence need could be rather stable over time or evolve according to new challenges (the latter being the most frequent case).
When designing solutions with out customers, we try to identify and highlight this information, and plan accordingly to ensure that whatever solution is implemented, is not obsolete the day after it is released.
We are conscious that our customers know their business much better than we do, so we like to learn from them, this is the way we can provide help.
When a team or a single person has to take a decision, we need to understand which information they need, from where (or whom) it is coming from and eventually to whom the result should be communicated.
We believe this cannod work if we build BI solutions for our customers, but it normally works if we build them with them.
Technology becomes part of the picture only at this point, it can be extremely important for the end result, but it cannot be the starting point.
We worked with many different BI frontend and backend tehcnologies and we have our preferences, but we also believe that there is no such a thing as the "ultimate BI tool".
In some cases some products can be more efficient than others, but this can be reversed in a different situation.
For this reason, while indeed we have competencies on some BI technologies and not all of them, we like to call ourselves "technology agnostic".
Want to know more? Contact us using our feedback module, we will be happy to get back to you.